This Privacy Policy details the kind of information we collect from you, how we use it and how we take steps to secure it. The confidentiality and security of the data we collect from you is of priority to us and it is important you read this Privacy Policy carefully in order to fully understand the terms under which you access and use the turkeyafricanmarket.com website as well as other turkeyafricanmarket.com features and services.

Information We Collect

In the process of registering for an account on the turkeyafricanmarket.com website, we may collect some personal identifiable information including but not limited to your name, age, gender, phone number, email address, postal address as well as debit/credit card details. Some of this information may be retained on our website for future reference and use by us while others may only be used and visible to us during each transaction.

How We Use Information We Collect

Turkeyafricanmarket.com collects and uses your personal information to enable us provide services as advertised on our website. This personal information may serve a variety of uses, including notifying you about the status of your order, investigating and resolving complaints/problems, assessing users’ interest in our products and services, notifying you about promotions and offers, customizing your shopping experience, minimizing fraud and other criminal activity, and for any other reason we deem relevant to your use of turkeyafricanmarket.com, its services and its website.

At any point in time, you may request to stop receiving any of the information we send you. This request may be granted if it does not impact our ability to effectively fulfil your current as well as future orders.

In order to allow us continually improve our level of service to you, we collect and analyze data about our users' activity on our website. We may also periodically request you to participate in surveys that will give us an indication of your assessment of our level of service, allow us customize your experience on our website, and inform us of ways in which we can improve our service offering.

Security of Information We Collect

Turkeyafricanmarket.com makes every attempt to secure your personal information from unauthorized access, use or disclosure. Confidential information we receive from you such as debit/credit card details are handled securely and protected through Secure Sockets Layer (SSL) encryption.

Cookies

A cookie is a piece of data sent from a website to a user’s computer while the user is browsing that website. Cookies are designed to save certain information inputted by a web user on particular web pages that will allow the website recall information such as postal address, phone number, customer name on future visits to that web page.

This provides ease and convenience to a user’s experience by ensuring previously submitted information does not need to be re-entered each time the user is on that web page.

Users have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but your preference can be easily updated in your browser. Opting to decline cookies may restrict users from enjoying the full breadth of www.turkeyafricanmarket.com’s website and its associated services and features.

Data Sharing

We may share your information with third-party service providers who assist us in operating our business, such as:

 Human resources platforms

 Email marketing services

Payment processors

Shipping carriers

Marketing platforms

Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@turkeyafricanmarket.com  
 

SHIPPING 

*Shipping methods available*

1. Local delivery or Pickup

2. Overnight delivery for customers outside Istanbul city

*Yes, we ship internationally*

*Local delivery takes 1 to 2 working days for customers outside Istanbul city while same day delivery for customers in Istanbul city*

PAYMENT 

*Payment methods accepted*

1. Credit and Debit cards

2. Bank transfers 

*Yes, it's very safe to shop on our website 

ORDER AND RETURNS

*How can I place an order? *

Select the items of interest, add to cart, click on checkout when you are done shopping, proceed to input your details; delivery and other details, select payment method, input payment details and click pay. Then check your email for details of your order with tracking number. 

*How do I cancel or change my order*

No cancellation or change after payment is made, sorry because it makes things complicated. So please reconfirm your order before proceeding with payment. Thank you!

*Do I need an account to place and order? *

It's not mandatory but it's to your advantage when you create an account with us as this gives you opportunity to enjoy discounts and some other privileges.

*How do I track my order? *

Check your email for your order details which also bears your order tracking number.

*How do I return a product? *

No exchange or return of food items. Nonfood items can be shipped back through any cargo company at the expense of our company if the mistake is from us but at the expense of the customer if the mistake is from the customer.