These Terms and Conditions govern the use of the services offered by Turkey African Market (TAM) on the TAM website. Please read these Terms and Conditions and the Privacy Policy (the "Privacy Policy") carefully before using TAM’s services or its website.

Your use of Turkeyafricanmarket services or its website constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and the Privacy Policy, and your confirmation that you are either at least eighteen (17) years of age or under the supervision of a parent or legal guardian who is at least eighteen (17) years of age.

USE OF WEBSITE 

By using the Website, you confirm that you are either at least 17 years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (17) years of age.

We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.

Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

USER ACCOUNT 

You are the sole authorized user of any account you create with Turkeyafricanmarket (TAM) and are entirely responsible for all activities that occur under such account.

You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorized use of your account and/or password.

By providing your contact information such as phone number and email address, you agree to receive information including but not limited to availability of items in your order, status of your order, promotions, other information that TAM may deem fit to send you. At any point, you may request us to discontinue sending you such information.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

If Turkeyafricanmarket believes that there is likely to be a breach of security or misuse of the TAM website, we may require you to change your password or we may suspend your account.

Within reason, Turkeyafricanmarket may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.

Turkeyafricanmarketshall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.

USER SUBMISSIONS 

The Turkeyafricanmarket website may allow the submission of various kinds of communication in the form of comments, reviews, photographs, videos, comments and other communication by users of the website.

All such submissions will be considered non-confidential and will be available for Turkeyafricanmarket to use as it deems fit in any medium and in any territory globally.

All users of the TAM website hereby agree not to submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libelous, treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of TAM or any third party; or (iv) impersonates another person. TAM reserves the right to remove any submission at its discretion and not least if the submission breaches any of the above listed terms.

Turkeyafricanmarket does not endorse submissions made on its website and Turkeyafricanmarket disclaims any liability in connection with any submission. You accept that by accessing TAM’s website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against TAM in relation to this.

WEBSITE CONTENT AND PRICING 

While care is taken to ensure the content published by Turkeyafricanmarket on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that TAM will not be liable in any way for such content.

Though content may be the same, depending on item version (e.g. books), images on the site may differ slightly from actual item. Also, prices of items that need to be weighed (e.g. fruits, vegetables, meat) may be guide prices or approximated to enable you make a buying decision. However, you will only be billed for the actual weight purchased; any difference in guide to actual price will be credited/debited to your TAM wallet as the case may be. The actual price of weighed items will be fully visible to you upon delivery. And please have in mind that actual weight of fresh items like vegetables, avocado, yam, plantains etc. may be slightly lower than at the time of packaging and shipping because these fresh items lose their water content with each passing hour.

In line with this, Turkeyafricanmarket reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.

ORDER ACCEPTANCE AND CANCELLATION 

Turkeyafricanmarket reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, TAM will ensure that the cancellation of any order is communicated in an appropriate time and manner.

ORDERS INCLUDING ALCOHOLIC DRINKS 

Alcoholic drinks may only be purchased by individuals who are at least eighteen (18) years of age. By purchasing such products on the TAM website, you confirm that: (i) you are at least eighteen (18) years of age; and (ii) you will provide legitimate and legally recognized identification confirming your age to the driver upon delivery of your order (iii) you accept that failure to provide such identification may result in TAM and its employees or agents refusing to deliver your order (iv) you accept that TAM and its employees or agents reserve the right not to fulfil delivery of your order if there is any doubt that the identification provided by you is illegitimate, fake or falsified in any way.

THIRD PARTY WEBSITES 

Turkeyafricanmarket may provide web links to websites owned or operated by third parties. Turkeyafricanmarket does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the TAM website is at your own risk.

USE OF MATERIAL 

Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to TAM. Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of TAM.

TRADEMARKS AND COPYRIGHTS 

This website is owned, controlled and operated by Turkeyafricanmarket. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.

The material on the TAM website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of TAM, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

TERRITORIAL USE 

Turkeyafricanmarket offers no guarantee that items on the website are appropriate or available for use in locations outside Turkey, and accessing the TAM website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the TAM website is done in accordance with applicable local laws.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Turkey and any disputes will be decided by Turkish courts.

LIMITATION OF LIABILITY 

You agree that Turkeyafricanmarket shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of TAM’s services or website. In no event shall Turkeyafricanmarket’s total liability to you exceed the amount paid by you to Turkeyafricanmarket.

INDEMNITY 

You hereby indemnify and hold harmless Turkeyafricanmarket, its owners, licensees, affiliates, subsidiaries and their respective officers, directors, agents, and employees, against any losses, claims, actions, costs, damages, penalties, fines and expenses including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

TERMINATION 

At Turkeyafricanmarket’s discretion and without prior notice to you, TAM may suspend or terminate your access to the TAM website.

Upon any termination of your access to the website, you shall immediately cease all access to and use of the TAM website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.

If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of Turkeyafricanmarket in operating the website, your sole and exclusive remedy is to discontinue using the website.

DELIVERY OPTIONS 

For your convenience, we offer a number of delivery options; same day delivery to customers who live in Istanbul which we do through the use of dispatch riders or store pickup if the customer requests he/she picks up the order from our store. And next day delivery for our customers who live outside Istanbul. At checkout, you may select the delivery option that best suits you and we will make every attempt to deliver your order to your doorstep. In the event that there is a delay, you will be notified as much in advance as possible. Ultimately, the delivery windows are a guide and we are not bound to deliver within the stipulated windows.

COMMUNICATING WITH YOU DURING ORDER PROCESSING 

While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. At checkout, we ask customers their preferred mode of us communicating with them, this preferred mode of communication however only applies to any update to your order prior to dispatch. Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.

ACCESS TO YOUR DELIVERY LOCATION 

We always endeavor to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, unfavorable weather conditions, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

ACCESS WITHIN YOUR BUILDING 

Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.

MEETING OUR DELIVERY DRIVER 

In order to enable our delivery drivers’ effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time.

CANCELLATIONS 

When we receive customer orders, we begin processing them immediately, so cancellations are only allowed before the close of work the day you place your order. Once there is been close of work or your order has been shipped then sorry you cannot make any cancellation. Your rights to a refund are only in the event that an incorrect or damaged item is delivered.

RETURNS 

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Turkeyafricanmarket will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. Turkeyafricanmarket will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discoloration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by us as a return. Likewise perishable items.

REFUNDS 

If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, and you are unwilling to take alternatives any credit due to you will be added to your Turkeyafricanmarket eWallet. We do not process refunds to bank accounts.

In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

LOYALTY PROGRAMME 

As part of our reward to customers, we may, from time to time, offer the opportunity to earn points as they refer us to their friends and family

The terms of the Loyalty Programmed may change and/or the Loyalty Programmed may be terminated without notice.

Where customers are able to earn points, they may redeem the points partially or in full as payment for orders on the Website. 

Though the loyalty points may have monetary value, they remain the property of Turkeyafricanmarket and can only be spend on the website.

The loyalty points are assigned at the sole discretion of TAM and may be withdrawn in part or in full at any time without prior notice to the assignee.

Loyalty points may only be assigned on orders that have been fully paid for. 

Loyalty points can only be redeemed on the Website. 

Orders where a coupon code or other discounts have been applied may not be eligible to earn loyalty points.

Loyalty points earned on cancelled or refunded orders will be reversed.

Loyalty points earned on an order will typically be credited to users' TAM accounts 24 hours after their orders have been marked as paid.

TREATMENT OF OUR EMPLOYEES 

Turkeyafricanmarket employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs TAM may have incurred. Turkeyafricanmarket reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.